eTrove is a comprehensive loyalty, rewards and referral program. It’s customer-branded mobile apps provide an easy platform for companies to incentivize their customers to refer new business and come back for services more often.
Quality referrals are hard to come by and even harder to track. eTrove makes referrals easy to manage: the app does everything from communicate with customers, integrate with social media, and run complete loyalty and engagement programs—all without creating additional work for front-line staff.
Gamifying loyalty
eTrove’s modern apps use points to generate loyalty, which makes referrals both fun and rewarding. Businesses can run campaigns and set point values for different activities—enticing customers to stay engaged.
For example, if a chiropractic patient makes a referral, the app might trigger three activities. First, the customer is given points. Second, eTrove sends the referred patient a link to download the app and book the appointment. Third, it sends a note to the practice to follow up with the prospect. The app also integrates with existing software—so the bookings are in sync.
Focus on healthcare first
Currently, 90% of new business in the allied healthcare industry comes from referrals, yet there is currently no technology that tracks or effectively rewards patients for that behaviour.
Healthcare practices initially approached the software team to ask for their own apps. Rather than recreate the app every time, they recognized an opportunity to create eTrove as SaaS with a reusable platform. Their 3500 users are currently seeing between 500 and 1000 percent return on investment.
Meet the eTrove Team
Jeanette Jackson, CEO
Jeanette is a serial entrepreneur and Executive in Residence (EiR) with Foresight. She’s passionate about everything to do with business, engagement, and helping companies and clients make more money. After selling her last company in March of 2016, she became CEO of eTrove.
Jason Jones – Co-founder, CTO
Through a technology career of more than two decades, Jason has built solutions for several Fortune 100 companies including Bell, Canadian Pacific Railway, Shaw, Merck Frosst, Wells Fargo, and Lloyd’s of London. He capably organizes and directs resources in the service of internal and external customers, interpreting and facilitating business needs with practiced efficiency. Leading teams fulfills his true passion: building business, creating solutions, and innovating technology.
Contact eTrove
/etroveinc